How to factory default an Axis camera

Steps

From: P3265-LVE manual, pp. 5, 22, 28

1. Disconnect power
   From the camera. On a PoE camera, unplug the network cable or the PoE injector.
   Source: M3085-V / M3086-V manual · p. 26
2. Press and hold the control button while you reconnect power
   The control button location is shown in the Product overview page of your model's user manual.
3. Keep holding the control button for 15–30 seconds
   Until the status LED indicator flashes amber.
   Source: M3085-V / M3086-V manual · p. 26
4. Release the control button
   The reset is complete when the status LED indicator turns green. Every setting is back to factory default, including the IP address.
   Source: M3085-V / M3086-V manual · p. 26
5. Find the camera on the network
   With AXIS IP Utility or AXIS Device Manager. Both are free from axis.com/support. With no DHCP server, the camera uses the fallback address listed below.
6. Open the camera web interface
   By typing its IP address in a browser, then create the administrator account: enter a username and a password. After a reset there is no default password; you set a new one the first time you log in.
7. Assign a new IP address
   And set the camera up again with the installation and management software tools.

Specs & limits

From: P3265-LVE manual, p. 28

Common mistakes

From: P3265-LVE manual, pp. 5, 28

• Q-series PTZ cameras such as the AXIS Q6135-LE use two buttons: press and hold the control button and the power button, release the power button, keep holding the control button for 15–30 seconds, then release it. With no DHCP server the default IP address is 192.168.0.90.
  Source: Q6135-LE manual · p. 23
• You can still log in but want a clean start: skip the button and use the web interface, Maintenance > Factory default, then Default.
  Source: M3085-V / M3086-V manual · p. 26
• The camera doesn't show up after the reset: with AXIS OS 12.0 and later and no DHCP server it takes a link-local address in 169.254.0.0/16, so search with AXIS IP Utility or AXIS Device Manager from a computer on the same network.
• Taking full control after a suspected tamper: reset to factory default settings, then configure and install the device again. Secure boot guarantees the state of the device after the reset.

Applies to

Also asked as: “how to factory default axis camera”; “how to reset axis camera”

Sources

1. AXIS P3265-LVE User Manual, p. 28 (T10173221 Rev )
2. AXIS P3265-LVE User Manual, p. 22 (T10173221 Rev )
3. AXIS P3265-LVE User Manual, p. 5 (T10173221 Rev )
4. AXIS M3085-V / M3086-V User Manual, p. 26 (T10179857 Rev )
5. AXIS Q6135-LE User Manual, p. 23 (T10144122 Rev )

Related

• Why can't I set the IP address or reach my Axis camera remotely, and how do I view it from outside
• How do I fix bad night vision, IR glare or a noisy image at night on an Axis camera
• Axis camera: factory reset and set a new IP
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