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Pick the methodReset by account verificationReset by reserved email, security questions or GUID fileReset with an XML file from Hikvision supportReset through Hik-Partner ProSourcesFAQsWhich reset you can use depends on the device and on what was set up at activation. Not every Hikvision device supports every method, so start on the device's Forget Password page to see what it offers. (S1)
Pick the method
Flag| Set up before | Method |
|---|---|
| Device added to a Hik-Connect or Hik-Partner Pro account | Account verification (S1) |
| Reserved email address | Reserved email (S1) |
| Security questions | Security questions (S1) |
| GUID file exported and saved | GUID file (S1) |
| None of these | XML file sent to Hikvision support (S1) |
Reset by account verification
Flag- On the Forget Password page, select Verify by Hik-Connect App. (S1)
- Log in to the Hik-Connect or Hik-Partner Pro account the device is tied to and scan the QR code on the device to get a verification code. (S1)
- Enter the verification code and create a new password. (S1)
Reset by reserved email, security questions or GUID file
Flag- Reserved email: select the reserved email on the Forget Password page, scan the QR code with the Hik-Connect or Hik-Partner Pro app, then enter the code you receive and create a new password. (S1)
- Security questions: select a preset security question, enter the answer and create a new password. (S1)
- GUID file: select GUID File Verification, import the GUID file and create a new password. (S1)
Reset with an XML file from Hikvision support
FlagThe device has to be detected on the same LAN as the computer. (S1)
- Run HiTools Delivery or SADP on a computer on the same network as the device. HiTools Delivery includes SADP's discovery and password reset. (S3)
- Check the device, click Forgot Password, then Export Device Feature Code File. Save the XML file. (S2)
- Send the XML file, QR code or reset string with a photo of the device label to Hikvision support, or submit it through the Password Reset Portal. (S1, S2)
- When support replies, enter the code or import the file you received and create a new password. (S1)
Reset through Hik-Partner Pro
FlagInstallers can reset a password with the Hik-Partner Pro mobile app by creating a password reset case. (S1, S4)
- Make sure the device is in your Hik-Partner Pro account. (S1)
- Create a password reset case in Hik-Partner Pro. (S4)
- Enter the code you get back on the device and create a new password. (S1)
Sources
- S1Hikvision: How to reset password (FAQ)www.hikvision.com · pulled Oct 25, 2026
- S2Hikvision USA: Password Resetwww.hikvision.com · pulled Oct 25, 2026
- S3Hikvision: HiToolswww.hikvision.com · pulled Oct 25, 2026
- S4Hikvision: How to create a password reset case via Hik-Partner Prowww.hikvision.com · pulled Oct 25, 2026
FAQs
Is SADP still supported for Hikvision password resets?
SADP stopped getting updates in April 2026. Hikvision recommends HiTools Delivery, which includes device discovery and password reset. (S3)
Can I reset a Hikvision password remotely?
The XML file method needs the device to be detected on the same LAN as the computer. (S1)
Does every Hikvision device support every reset method?
No. Not all devices support all the self-service methods. Check the Forget Password page on the device to see which ones it offers. (S1)
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